Our Portfolio
Within FinTech, there are several sub-sectors, including Payments and Payment Infrastructure.

Payments and Payment Infrastructure is a large and growing part of global economies. This is equally relevant in South Africa and increasingly so across the African continent. Factors driving this growth are being stimulated by mobile communications, growing consumer interest in and exposure to the benefits of digital currency, and a growing choice of applications, including:
  • Increasing Adoption of and Comfort with Card Based and Digital Currency
    There is increasing consumer comfort with digital currency and the seamless experience in new forms of payment delivery (including card based payments). In Emerging Markets, there is increasing focus on financial inclusion and the promise of more cost-effective services brought about through technology. With increasing consumer acceptance, Governments recognize that electronic payments reduce corruption, increase accountability, boost financial inclusion, reduce fraud and enhance security. The secular shift away from the use of cash has grown and continues to accelerate.
  • Changes in Consumer Behaviour
    Increasing "mobile-first" habits, the willingness of consumers to share personal experiences and data, and the desire for highly curated information characterizes an increasingly larger portion of consumers. This is driving consumers to demand more from the institutions with whom they interact and on whom they rely for financial transactions. Consumers have increased expectations of immediate and more bespoke experiences.
  • Changes in Retailer Requirements
    Retailers and other market participants are seeking more direct and individualized relationships with their customers / patrons. Big data and multichannel retailing are driving retailers to seek more tailored, cost effective solutions to enhance their customer experiences.
  • Regulation and Security Concerns
    Regulation and threats to security continue to drive payment infrastructure participants to refresh their systems with more security and more protective technology platforms.
African Resonance and Dashpay, on behalf of and in association with their institutional clients, are well positioned to (i) respond to changing market and institutional clients' end-market customer needs, (ii) help clients to expand the applicability and versatility of electronic and card payments, (iii) innovate, and (iv) deliver cost effective solutions to institutional clients and others in South Africa and across the rest of Africa.
Payments Infrastructure
African Resonance
African Resonance is a leading provider of payment infrastructure and related services to established financial institutions, emerging payment service providers, the hospitality industry and retail operators. African Resonance designs, develops and implements end-to-end solutions, including full service device fleet management, to its institutional clients and corporate customers. African Resonance supplies electronic point-of-sale and like devices, and provides merchants with a single device capable of providing both banking and non-banking products and services. Over a period of 14 years African Resonance has evolved into a well-established, reputable and growing company with a range of customer and supplier relationships, a skilled and motivated team of employees and established operating processes. This is supported by access to a sophisticated and strategically valuable technology platform utilised to offer their institutional clients secure, cost effective, market-leading customer service levels and innovative products and solutions in the South African payments market.
  • Established Blue Chip and Emerging Customer Base
    Since its formation, African Resonance has concluded supply and service arrangements with most of the leading retail banks in South Africa, for the supply of payment related equipment and services. Collectively these institutions account for the vast majority of payments processed in retail environments in South Africa. African Resonance has also concluded relationships with other smaller financial institutions, the hospitality industry and other participants in the payments value chain.
  • Established Relationship with Leading, World Class Suppliers
    African Resonance has an established and long-standing relationship with the leading manufacturer and supplier of payment devices. Ingenico Group, based in France, is the world's leading manufacturer of payment terminals and a provider of seamless payment solutions. African Resonance is regarded and recognised as a centre of excellence for Ingenico, both as distributor and through its skilled customer service and maintenance capacity.
  • Exclusive Access to Proprietary Technology
    African Resonance has invested heavily in its technology platforms and has the exclusive right to use a suite of infrastructure and terminal fleet enterprise management solutions in South Africa. Forming part of the African Resonance Acquisition, these exclusive rights have been expanded to cover the provision of services throughout Africa. These technologies allow African Resonance to manage, within a single workflow management platform, a terminal estate business covering remote merchant management, contract management, workflow management, asset management, call centre logging, problem resolution management, SLA management, terminal dispatch and activation of banking and non-banking products.
Dashpay
Dashpay was initially conceived as a traditional merchant acquirer when first established in 2013. Since that time a significant amount has been invested in the development of Dashpay's systems and technology, with further resources being allocated to complete its multi-product transacting platform, essentially for the facilitation of Business-to-Business payment related products in conjunction with its institutional client base. Dashpay presently operates within the South African national payments infrastructure, continually broadening its market reach, while concurrently establishing and securing the transaction capacity of its technology platforms. Dashpay services are ideally suited to serving the rapidly changing needs for secure payment systems, and financial management across Africa. CAPPREC recognises the high demand and potential growth in those destinations.

Traditional financial institutions and financial services companies, often constrained by legacy systems and platforms, have for various reasons struggled to respond to changing customer needs or provide innovative payment related services to non-traditional merchants, be they retailers, wholesalers, other independent vendors, and more particularly SMMEs. Dashpay's technology platforms are adaptable and compatible with electronic point of sales devices and state of the art switching and processing capabilities. These can be offered directly to SMME retailers and suppliers to SMME retailers to expand this presently underserviced market in which electronic payments, secure recovery and other financial service products, disciplines and controls could become helpful and applicable.

The solutions make the concept of "universal acquiring", now globally recognised as critical to having a successful merchant acquiring offering, seamless and cost effective. Universal acquiring (i.e. allowing a single device to be used by multiple parties to offer multiple and differentiated products and services) will drive penetration among retailers, allow financial and banking institutions to offer tailored solutions to their clients and should materially reduce bank customer churn. It is expected that the Dashpay solutions and service offerings will be formally unveiled during the current financial year.
Software and Services
Synthesis
Synthesis, founded in 1997, offers highly specialised software development, consulting and integration services and technology based product solutions to banking and other financial institutions in South Africa and other emerging markets. Synthesis' products and services enable clients to perform business processing functions, meet regulatory requirements, integrate with trading platforms and exchanges and secure sensitive information.

Synthesis' development and consulting initiatives are responsive to the commercial and technology imperatives of the institutional financial services clients that it serves. Executed in close collaboration with their clients, the Synthesis Digital Channel Initiatives deliver an exceptional end-user customer experience while maintaining information security and transaction integrity.

Synthesis is an accredited AWS Consulting Partner and Synthesis' "cloud transformation" initiatives assist their clients in becoming "cloud ready", to execute mass migrations, to harness the benefits of big data analytics and to extract the cost savings and regulatory benefits of compliance. This is an increasing priority for financial services institutions across Africa.

Synthesis' product solutions for banks and financial services institutions include online banking solutions and regulatory reporting solutions for both SARS (tax) and SARB (balance of payments). There is an increasing regulatory and reporting burden being imposed on financial institutions in the banking, insurance and securities industries. Banks and other providers of consumer facing financial services are increasingly investing in systems and service offerings to respond to ever more demanding customer needs. This presents a compelling growth opportunity for Synthesis. These products also have global application and have led to international expansion opportunities for Synthesis.